GSACPC Support Center

As a best practice, please allow a minimum lead time of ten (10) business days for the design process. Depending on the project, you should allow another five (5) days for proofing and revisions. When submitting a support ticket in Freshworks, the “Date Needed” should reflect this lead time. Lead times are subject to change (shorter or longer) depending on the project size and the number of waitlisted projects.

The design process and official lead times cannot begin until all materials (content, graphics, etc.) have been submitted in the support ticket. The requestor is responsible for 100% accuracy of content – please review text thoroughly before submitting. 

Print projects: Once the project is approved, allow two (2) additional weeks for printing the materials. 

To maintain an organized and efficient workflow, please follow these guidelines:

Plan Ahead.

Allow adequate time for all phases of the job: copy writing, layout and design, proofing, and printing.

Because not all publications are alike, the time needed to produce them also varies. A simple flier may be completed in one week; a brochure, manual, or publications like GS Connections may take several months from concept through delivery.

Jobs are classified as follows:

• SMALL JOBS: 7-14 working days
   Postcards, invitations, simple fliers for programs or events, website updates, and small edits to pre-exiting and approved designs (ex: copy change to a PDF)
  
   
• MEDIUM: 14-21 working days
  Brochures, proposals, newsletters, posters
  
   
• LARGE: 21-60 working days
   Manuals, catalogs, magazines – allow 21-45+ working days

Communicate with MarCom.

When initiating a new idea or large publication/design submit a support ticket. If necessary, set up a meeting with the designer or MarCom to share the vision and goal. For most repeat and small jobs, a support ticket will suffice.

If a meeting is needed (mostly for larger jobs), please come prepared with the following information: 

• A general idea of scope and intent, as well as audience (parents, girls, volunteers)
• If possible, bring a sample similar to what you’d like your final piece to be
• A budget –  including: quantity, delivery and packing instructions and date needed
• Mailing instructions – Is the piece to be mailed? How?

Job requests submitted via email or in-person discussion will not be completed. 

The text for the item should be submitted with the ticket. Please send all text at one time. Microsoft Word format is preferred. All text should be proofed, and spell checked before submission. Additions and changes will extend the time necessary to finish the project. When typing, please be careful to only use one space after periods. Please note that most tickets will still be reviewed for grammar, spelling, and brand by the Marcom team.

Web placement.

Does any part of the job need to be posted on the website? It is important to know this information at the beginning of a job.

Proof the job in a timely manner.

After a proof has been received, please review it as soon as possible. Mark any corrections on the proof and re-attach it to the support ticket as soon as possible. The publication will not be sent to print or you will not be given the final file until a final sign off is given.

Grant final approval.

Each job should be carefully proofed by the initiating department. Special attention should be given to names and dates. It is the responsibility of the initiating department to make sure that information is accurate and correct. Marcom will also proof for grammar and style, but the final approval lies with the department ordering the pieces.