As of November 1, 2017 IT will no longer use this portal for it's ticketing system. Please use the information below to see how to submit an IT Ticket in the new ticketing system.


How to submit a ticket with the new IT Ticketing System:

 

Method 1 (Computer):

*Recommended*

This is by far the easiest method, you can create a ticket using our computer software.

Simply find the ATS Icon, right click it, and create a service ticket. Here’s How:

  1. Look at the bottom right of your computer (usually where your WiFi icon is at on a computer). This is known as the “system tray”.
  2. Locate the ATS Logo (you might need to click the UP arrow highlighted in orange below) and right click
  • If you don’t see the ATS Logo you’ll need to send an email and let me know your computer number.
    1. Click on “Create Service Ticket” in the list of options.

    1. Make sure your email is listed in the “From” section and type out your issue like you would an email.

  • Note: You can even attach a screenshot if you’d like, just click the “Attach Screenshot” button. It will automatically take a screenshot of whatever program you have open behind it.

Method 2 (Email):

You can create a ticket by sending an email over to techsupport@girlscoutsaz.org

 

Create a ticket by simply sending an email (or CCing) techsupport@girlscoutsaz.org. You’ll receive an email back with a confirmation that your ticket has been created within 5 minutes.

All ticket updates will then be sent via email. You can see an example of what a ticket update looks like below.

Example:

Example of Confirmation Email:

(Ticket Received)

 

 

How do I respond to a ticket or see updates in the new system?

 

Great question! All ticketing updates will now be handled via email – You can simply reply to one of the ticketing system emails to update your ticket as needed. Here is an example of what a ticket update email will look like: